Troubleshooting: Autel Tablet VCI Bluetooth Connection Issues

on Feb 25, 2025 0 comments

Troubleshooting: Autel Tablet VCI Bluetooth Connection Issues

If you're experiencing trouble connecting your Autel tablet's VCI (Vehicle Communication Interface) via Bluetooth, follow the steps below to help resolve the issue:

Step 1: Update Software & VCI Firmware

Start by ensuring all your software is up to date, including the VCI firmware. You can follow the update procedure in this video: How to Update VCI Firmware.

Once your software is updated, try connecting via USB cable to see if the connection works. After confirming that USB works, try connecting with Bluetooth again.

Step 2: Bluetooth Not Connecting

If USB works but Bluetooth still doesn't connect, try the following steps:

Go to Settings >> Reset >> Network Settings Reset >> Reset Settings.
After resetting, check if you can connect to the VCI again using Bluetooth.

Step 3: Check Bluetooth Signal

If you still can't connect, go to Settings >> Bluetooth and check if the VCI's Bluetooth signal appears. If you can find the signal:

Try connecting via the Settings menu.

If the connection still fails, there may be an issue with the VCI. Please contact your dealer for a replacement or repair.

Troubleshooting Confirmation

To help us resolve the issue faster, please provide your tablet's serial number (SN) and upload the system logs via MaxiTools. Here's how to upload the logs:

Refer to the guide here: How to Upload MaxiTools Log.
Alternatively, watch the tutorial on YouTube.

Once we receive your logs, we can further assist with troubleshooting or escalate the issue if needed.