Shipping & Payment Policy
We provide PayPal and PayPalCredit as payment methods, PayPalCredit can link Visa, Master Card, American Express, Discover as your payment cards.
And your information security is extremely important to us! Our website runs on SSL (Secure Socket Layer) to encrypt your payment information.
We ship merchandise worldwide using FedEx, UPS, DHL, & USPS. All products on Diagmart.com will free shipping to United States. Other districts or some remote areas will cost some extra shipping fee. When you checkout the order, you can get the final price you need to pay for. View the Remote Area List.
2. Delivery Estimates
While we aim to stay as close to our usual shipping schedule as possible, please note that you may experience delays during the pandemic COVID-19.
As a precautionary health measure for our staffs in light of COVID-19, our warehouse temporary reduced the support team and orders will only be processed on Monday, Wednesday and Friday every week. That means you may experience longer fulfilled time (extra 3-5 business days). In other words, it takes 7-10 business days to get to your address this period. Your understanding of this delayed issue will be highly appreciated. Any updates about your parcel we will keep you informed.
Usually, once your package has been picked up by carrier, it will be delivered within 4-9 business days. If we are experiencing a larger volume of orders, shipments may be delayed by 1-3 days. Please allow it takes some extra days for us to handle your package. Any problems, please contact us in no hesitate.
|Delivery Options||Delivery time||Tracking Link|
|7-10 working days||www.dhl.com|
|7-10 working days||www.ups.com|
|7-10 working days||www.fedex.com|
|7-10 working days||www.usps.com|
|7-10 working days||www.tnt.com|
3. Shipping Location
We have 6 large warehouses all around the world and your item will be shipped from our nearest stock according to your shipping address.
|6 large warehouses around the world|
|CA Warehouse||British Columbia|
|AU Warehouse||New South Wales|
4. Orders Handling and Notification
All orders will be processed within the same working day as you place the order. Before the shipment you will receive our shipping confirmation. Once the package has been picked up by carrier, the tracking number will be updated to you by email automatically.
Please contact us if you need more information.