1. Order Processig Time

All of our orders are processed and shipped out within 24 hours. After the order is shipped out and received by the carrier, we will update you with a tracking code with which you can follow your package and see the remaining shipping time.

2. Shipping Cost

- Free shipping to America and Canada without any tax

- For other countries, we can ship to most of the countries in the world. Your shipment may incur an import tax or customs duty. These fees are the sole responsibility of you, the customer. 

3.  Shipping Methods and Delivery Times

Usually, once your package has been picked up by carrier, it will be delivered within 5-7 business days. We will always try our best to deliver the item as soon as possible.

Delivery Options Delivery time Shipping Cost
dhl 5-7 working days Free
ups 5-7 working days Free
fedex 5-7 working days Free
usps logo 5-7 working days Free
tnt 5-7 working days Free

4. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

5. Where Are My Orders Shipped From?

We have 6 large warehouses all around the world and your item will be shipped from our nearest stock according to your shipping address.

Your Address Warehouse Location
US  California / New York
UK  Leicester
CA  California / New York

6. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We will contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

7. Returns Policy

Diagmart will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.

Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

Please contact us if you need more information.

 

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