Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. 

Return Policy

If for any reason you are not completely satisfied with your purchase from or the product does not meet your perspectation, simply return it within 30 calendar days from the date you received it with the original packaging, along with your original purchase receipt , and we will gladly give you a refund.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Return Instructions

If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).

1. Contact us at using the email address you purchased on Diagmart Online Store, and then provide the following information:

  • Order Number:
  • Return Product Name & Quantity
  • Return Reason
  • Images or Videos of Products and Intact Packaging

We will process your return and refund application within one business day after receiving your email.

2. Package and ship your item.

  • Include all items from your original shipment, including devices, accessories and documents.

Who Will Pay For The Return Shipping?

Products damageed, not as described or receive a wrong item, please contact us we will issue you a 100% refund and cover the cost of shipping.

Non-Quality Issues' products also can be returned for any reason within 30 days of receipt of delivery. Customers need to pay for the return shipping fee.

When Will I Get My Money Back?

After we receive your item, our team of professionals will inspect it. When your refund is your approved, we will send you a notification and process your refund in 1 or 2 business days. The money will be refunded to the original payment method. For credit card payments it may take 1 to 2 business days for a refund to show up on your credit card statement. The whole process from you returning the item to DIAGMART refunding the order may take 9 to 12 days.

If the product is damaged in any way, or you have initiated the return after 30 calendar days, you will not be eligible for a refund.

How Do I Cancel An Order?

If you want to cancel the order before you receive it, please contact us to inform us of your intentions. However, if the item has been dispatched but you still want to cancel the order, you will have to follow our returns policy and send it back to us.

Refund Policy

1. Item is Defective or Not Able to Meet Perspectation

  • When the items you receive have quality problems, you can return it and we will refund to you fully.
  • If we send you wrong items, you can return it and we will refund full item value and pay the extra fee for you.
  • If you order the wrong products, please send the whole package back to us, we will refund your money.
  • If you think the product does not meet your perspectation, you can return it and we will refund you fully.

2. Item is Out of Stock

If the product you ordered is out of stock, we will send email to check if you want to exchange or get refund. 

3. Item is Not Received

Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP. If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves.

Please contact us if you need more information.


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