Return & Refund Policy
30-Day Return Window: Hassle-Free Returns for Your Peace of Mind!
If for any reason you are not completely satisfied with your purchase from diagmart.com or the product does not meet your perspectation, simply return it within 30 calendar days from the date you received it with the original packaging, along with your original purchase receipt , and we will gladly give you a refund.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
If you plan to apply for a return and refund, please following the steps:
- Contact our customer service team by phone or email to initiate a return.
- Please provide your order number and the reason for the return.
- Our customer service team will provide instructions on how to return the product and the return address
- Once received, we will inspect the returned item and process your refund or exchange.
Please note that the product must be returned in its original condition within 30 days of delivery. The customer is responsible for the return shipping costs unless the item is defective or damaged upon arrival.
When Will I Get My Refund?
After we receive your item, our team of professionals will inspect it. When your refund is your approved, we will send you a notification and process your refund within 24 hours. The money will be refunded to the original payment method.
Can I Cancel My Order?
If you want to cancel the order before you receive it, please contact us to inform us of your intentions. We can cancel your order before shipping.
But, if the item has been dispatched then we can not cancel it, you will have to follow our returns policy and return the item to us for a refund.
1. Item is Defective or Not Able to Meet Perspectation
- When the items you receive have quality problems, you can return it and we will refund to you fully.
- If we send you wrong items, you can return it and we will refund full item value and pay the extra fee for you.
- If you order the wrong products, please send the whole package back to us, we will refund your money.
- If you think the product does not meet your perspectation, you can return it and we will refund you fully.
2. Item is Out of Stock
If the product you ordered is out of stock, we will send email to check if you want to exchange or get refund.
3. Item is Not Received
Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP. If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves.
Please contact us if you need more information.Back to Shopping