Return & Refund Policy
Diagmart.com offer returns for items within 60 days of receipt of shipment.Once the item is received, it takes 2 business days for the refund to be processed and 1-3 business days for the refund amount to show up in your account.
1. Return policy
1.) Can I return an order?
Of course,Items shipped from Diagmart.com can be returned within 60 days of receipt of shipment. But before returning, please contact us and we will send you the shipping address for our warehouse.
2.) Who pays for the shipping?
a) If the item is being returned for quality Issues:
Products damage, not as described or receive a wrong item, please contact us we will issue you a 100% refund and cover the cost of shipping.
b) If the item is being returned for Non-Quality Issues:
Non-Quality Issues' products also can be returned for any reason within 60 days of receipt of delivery. However, all the shipping costs are the buyer's responsibility.
3.) When should I send the product back and How?
You should send it back within 60 days of your return claim.
When you are returning, please put the product with all of its accessories and manuals back into its original box (if possible) and contact us to receive the shipping address for our warehouse.
You can choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of our error, we'll refund your return shipping costs after we received the item.
4.) When will I get my money back?
Once we receive the products, you will get a confirmation by email and it takes 2 business days for the refund to be processed and 1-3 business days for the refund amount to pay back in your account by the same way you made the purchase.
5.) How do I cancel an order?
If you want to cancel the order before you receive it, please contact us to inform us of your intentions. If the order has not been dispatched, we will just cancel the order. However, if the item is on its way to you, you will have to follow our returns policy and send it back to us.
2. Refund Policy
1.) Full Refund
(a) When the items you receive have quality problem, we will refund to you fully, including problem in the hardware, software or adapters.
(b) If we send wrong items to you, which is our responsibility to refund full item value and pay the extra fee for you.
(C) If you order the wrong products, please send the whole package back to us, we will refund your money.
2.) Item is Out of Stock
If product is out of stock, we will send email to check if you want to exchange or get refund. If you want to get refund, we will refund the money for this goods to you, if there are still other items for this order, we will send the rest to you. If you want to cancel the order, we will refund full money to you.
3.) Item is Not Received
Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP. If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves.
*By making a purchase in our webshop you agree to our return/ refund policy.