How to Reset Your Autel Account Password?

If you've forgotten your Autel account password and need to reset it, follow the steps below. Let's go through a common scenario where a customer wants to update their scanner but has forgotten their account password.

Step 1: Visit the Autel Website

Start by logging in to https://pro.autel.com. On the login page, click on the "Forgot Password" link.

Step 2: Follow the Prompts

Enter the required information as prompted. You will be asked to request a 'verification code' to reset your password.

Common Issue: Verification Code Not Received or Fails

In some cases, you may encounter issues where the verification code is not received or, after entering the code, the password reset still fails.

Step 3: Contact an Authorized Autel Dealer

If you're unable to reset your password through the website, you can contact an authorized Autel dealer, such as via email at sales@diagmart.com. In your email, provide the following details:

• Your Autel ID (e.g., xxxx@gmail.com)
• The serial number (S/N) of your device (Ensure the S/N is accurate as it contains 12 characters. You can also send a picture of the back of the device for verification).

Note: Please ensure you use the email ID associated with the Autel account that needs resetting when reaching out to us.

Additional Step: Contacting Offline Dealers

If your device was purchased through an offline dealer, you will need to contact that dealer for assistance with resetting your password.

Step 4: Log in with Your New Password

Once the password reset is successfully processed, you will receive a new password. Use this to log in to your Autel account and proceed with updating your scanner or any other actions you need to perform.

By following these steps, you can effectively reset your Autel account password and regain access to your device and account.