Free shipping to America and Canada without any tax.
All of our orders are processed and shipped out within 24 hours. After the order is shipped out and received by the carrier, we will update you with a tracking code with which you can follow your package and see the remaining shipping time.
We have two warehouses in the US. We will ship your order out from the warehouse wherever is closest to you. Usually, once your package has been picked up by carrier, it will be delivered within 5-7 business days.
If for any reason you are not completely satisfied with your purchase from diagmart.com or the product does not meet your perspectation, simply return it within 30 calendar days from the date you received it with the original packaging, along with your original purchase receipt , and we will gladly give you a refund.
If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).
1. Contact us at firstname.lastname@example.org using the email address you purchased on Diagmart Online Store, and then provide the following information:
Return Product Name & Quantity
Images or Videos of Products and Intact Packaging
We will process your return and refund application within one business day after receiving your email.
2. Package and ship your item.
Include all items from your original shipment, including devices, accessories and documents.
1. Item is Defective or Not Able to Meet Perspectation
When the items you receive have quality problems, you can return it and we will refund to you fully.
If you order the wrong products, please send the whole package back to us, we will refund your money.
If you think the product does not meet your perspectation, you can return it and we will refund you fully.
2. Item is Out of Stock
If the product you ordered is out of stock, we will send email to check if you want to exchange or get refund.
3. Item is Not Received
Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP.
If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves.
Please contact us if you need more information.